The Challenging Client
The Challenging Client More than likely, all real estate professionals have experienced a client who is, to say the least, a challenge. This kind of client can be difficult to communicate with, holds unrealistic expectations, might be a little needy, and ultimately requires a higher level of tactfulness and patience to establish a positive working relationship with. But how do you get there? How do you learn what makes this person tick in order to not only get the listing, but also reach a successful closing for both them and yourself? First, set expectations on the front end. Never promise a client more than you can deliver, and deliver easily. If you as a broker set lofty expectations, the client will not forget that, you’ve set the standard in their mind for what they can get for their property. Then in the end, if those expectations were not realistic, the odds of that client growing sour towards you are high. It’s best to set modest expectations from the outse...