Legends of Rock and Roll
Legends of Rock and Roll
I
LOVE The Eagles, when I saw they were playing just one state over, I decided we
had to go…
We flew into Burke Lakefront Airport arriving around 4:00pm.
After freshening up and having a great dinner with my beautiful
wife, we headed to the venue to watch the most iconic rock bands of all time take
the stage.
First off, the opening act was the legendary Steve Miller Band.
Steve Miller informed us that just that week he turned 80. He played an hour
long set of all his hit songs back from the 70s and it was magnificent.
What was astounding was watching the stage crew change the stage
from the Steve Miller Band to the Eagles set in about 15 minutes.
Don Henley, the voice of the Eagles, told the crowd that they had
over 100 people in their crew, and I don’t doubt it. They had people scurrying
across the stage like crazy getting the stage prepped.
Since the first act didn’t start till 7:30, the main act started around
9:15. I told someone, all these old people at this concert aren’t going to stay awake till these guys are done, but
they sure did.
The Eagles opened with their iconic rendition of Seven Bridges
Road, an acapella song with amazing harmonies, the vocals were
magnificent.
As they play through their hit songs, they talk very little. Only
stopping twice in two and a half hours.
Don Henley thanked the fans for over 50 years of being able to
play music. Then he informed the crowd that they have the best sounding
equipment, the best stage, the best video screens money can buy…
It takes 10 tractor trailer trucks to haul everything from venue
to venue. He said that’s why tickets cost so much.
The other reason tickets cost so much is because you are viewing
antiques. Don Henley, Timothy B. Schmit, and Joe Walsh are all 76 years
old, but you would never know by watching them play.
It was very interesting as the night warn on, ushers and security
were up and down the isles constantly telling people “NO VIDEOS.”
Subsequently, we got very few videos.
Barb initially tagged along to humor me as I have talked about
seeing the Eagles for over 40 years. She looked at me mid-show and said, “I
really like this.”
Before we left, she said, you must do this again.
They finally left the stage around 11:15, but I knew they were
coming back, as they had not played their iconic hit, Hotel California.
After much hooting and hollering from the crowed, they came back
out and did their signature Desperado and ending with Hotel California.
What a night.
Barb and I walked back to our hotel feeling like we had seen a
piece of history that very few people get to see. We had a wonderful night and an uneventful flight back to
Indiana the next morning.
The Challenging Client
As professionals in the business world, we’ve all encountered
clients, whether they’re close family members, friends, or simply
acquaintances, who present unique challenges.
Today, we will be diving into how I effectively navigate these
situations and I hope you can use these suggestions in your professional field as
well.
The kind of client I’m referring to is difficult to communicate
with, holds unrealistic expectations, might be a little needy, and ultimately
requires a higher level of tactfulness and patience to establish a positive
working relationship with.
But how do you get there?
First, set expectations on the front end.
Never promise a client more than you can deliver and deliver
easily. If you as a broker set lofty expectations, the client will not forget that.
You’ve set the standard in their mind for what they can get for their property.
Then in the end, if those expectations were not realistic, the odds of that
client growing sour towards you are high.
It’s best to set modest expectations from the outset.
Secondly, take the time to listen.
Nearly every owner has their “why” behind the decision to reach
out to a commercial broker.
They need to part ways with a long-held asset. Their business is growing,
and they need to take the next step to accommodate that growth. There are
familial tensions behind the scenes of a property.
No matter what, there is likely some stress & apprehension
behind the need for a broker. You have the opportunity to serve as their
advocate in this process, take the time to listen to their concerns, assist in
weighing the options, and sometimes just offer open ears.
Finally, remind the client you’re on their side.
Both brokers and their clients have the same goal in mind, their
success.
Whether it’s getting the most money for an owner, helping a
business owner acquire a new property, or helping a landlord fill their
vacancies, the end goal for both parties is the same.
Sometimes it’s easy for both broker and client to stray away from
the goal, especially if the situation gets more complicated, so it’s important
to come back to the center and remember the main objective.
Of course, as a last resort, you and the client may need to part
ways.
If the relationship becomes so strained that you are unable to
serve them, that is the best option for all involved.
Fortunately, in my 35 years of commercial real estate, I have
never had to walk away from a client. That’s not to say that maybe I should
have, but thankfully we both made it through to the bitter end.
The moral of the story;
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